We ship items out as soon as possible, but this will not be the same day as your order. In general, please add 4-5 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in an e-mail sent to you. If you have any questions about the lead time on a specific item, please contact us at (888) 830-2219 with your questions. You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Signature Requirement All items with a value of more than $100 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please contact us at (888) 830-2219 and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.
No Shipping Days Aluminum Fences Direct will be closed the following days in 2015. No orders will ship these days because the freight companies are not in operation either. New Years – January 1st, Memorial Day – May 29th, Independence Day – July 3rd or 4th, Labor Day – September 4th, Thanksgiving Day – November 23rd and the day after Thanksgiving Day – Friday, November 24th, and Christmas day – December 25th . Please note that we do not deliver to P.O. Box addresses. On occasion, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these very rare cases, we will notify by email of the new ship and delivery times.
Shipping Cost Shipping costs will vary depending on zip code and number of sections. Shipping costs for aluminum fence are typically waived when purchasing over $3300 (after discounts) depending on style* and your location**. These apply to the subtotal amounts after discounts and does not include taxes or service charges for special orders. Cantilever slide gates and larger estate gates with widths over 20 feet are never included in any free shipments and are always shipped separately with freight calculated separately as well. Shipping minimums for aluminum and vinyl can not be combined outside of NC, SC & VA. Your home or location needs to be tractor trailer accessible. If not, additional charges could apply. You also MUST be available on the day of delivery to sign for the order. It will be off-loaded at the base of your driveway with a lift gate provided. You will be given a tracking number the day it ships so that you can coordinate a convenient time for delivery. * Includes the residential grade Floridian, Manhattan, Appalachian, Outback & Sierra styles, but does not include the Renaissance styles, Cathedral, Elegant Arch, San Fran and Castle (style 1). These latter styles will incur a $150 home delivery and $150 lift gate charge, plus shipping charges depending on size of order and destination. ** Eastern and Central Time Zones (including: AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KY, KS, LA, MA, MD, ME, MI, MN, MO, MS, ND, NE, NC, NH, NJ, NY, OH, PA, RI, SC, SD, TN, TX, VA, VT, WI & WV)
What to Expect Orders on average take 4 to 5 full business days to be processed, picked, packed and shipped. However, the Renaissance, Cathedral, Elegant Arch, San Fran and Castle (style 1) styles ship in 2-3 weeks, maybe a little more for bronze or white. All orders will ship via Conway Freight or UPS (for smaller packages) and typically add another 2-3 business days in transit time. A shipping confirmation will be sent to your email address. Please track your packages as Aluminum Fences Direct is not responsible for lost or stolen shipments. If you do not receive your tracking email please contact (888) 830-2219 or via email at firstname.lastname@example.org. Please make sure to check your Spam/Junk Mail folder and add email@example.com to your safe list.