PLEASE DO NOT RETURN GOODS to Aluminum Fences Direct or instruct Carriers to return goods without first securing authorization and shipping instructions. Aluminum Fences Direct wants to assist you in every manner possible to get you the correct material in good condition. Please help us by sending good quality pictures as quickly as possible.
SHIPPING ERRORS: All shipping errors must be brought to our attention within 5 business days. If the error was ours, we will provide you with the correct inventory and cover the cost of shipping the replacement pieces to you and the returned merchandise back to us. Any replacement pieces must be shipped back in their original packaging. PLEASE NOTIFY US WITHIN 5 DAYS OF ANY ERROR TO RESOLVE THIS FREE OF CHARGE. AFTER 5 DAYS, CHARGES WILL APPLY.
RESTOCKING FEES: All returns must have written consent from management of manufacturer prior to acceptance. You are responsible for returned freight and restocking fees. All merchandise must be returned in it’s original packaging and will be inspected upon arrival. Any items returned damaged and can not be repaired or resold will not receive credit. Customized products cannot be returned for credit. All approved return shipments will incur a 35% restocking fee with a minimum of $75 plus all outbound freight.
CANCELLATIONS AND CHANGES: All changes or cancellations on orders made 24 hours after placement of said order, but prior to shipment are subject to an 15% cancellation fee or 15% change of order fee. Customized merchandise cannot be cancelled after they are manufactured and the invoice price must be paid. Any orders that are cancelled after they are shipped will be treated as a return and applicable restocking fees will apply.
POOL CODE: It is the responsibility of the homeowner to ensure that the purchased fence meets local pool code. Aluminum Fences Direct recommends that the customer contact their local municipal authority for pool codes in their area.
HOME DELIVERY: Is charged when orders do not qualify for free shipping to a home residence and does include the use of a lift gate. If shipped to a commercial location, a lift gate will not be used.
It is noted and you acknowledge that Aluminum Fences Direct is an online wholesaler and is not the manufacturer. All warranties are the responsibility of the manufacturer.