Shipping Policy
We ship items out as soon as possible, but this will not be the same day as your order. In general, please add 2-3 weeks to allow for processing time. If we anticipate a longer lead time, it will be noted in an e-mail sent to you. If you have any questions about the lead time on a specific item, please contact us at (888) 830-2219 with your questions.
You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
Shipping Cost
For aluminum fencing, shipping costs are waived for the following areas:
- States that are in RED (NC, SC & VA) qualify for purchases that are over $4800*.
- States that are in PINK qualify for free shipping with orders over $6800*.
- States that are in MAROON qualify for free shipping with orders over $8900*.
- States that are in GRAY qualify for free shipping with orders over $12000*.
- States that are in BLUE do not qualify for free shipping.
- We don’t ship to the 2 GREEN states.
- After promotional discount and before sales tax.
- Commercial fence does not qualify for free shipping.
Vendors who receive contractor pricing are excluded from free shipping.
These shipping rules are applicable for all orders after March 18, 2022.
Cantilever slide gates and larger gates with widths over 10 feet are never included in any free shipments and are always shipped separately with freight calculated separately as well.
Your home or location needs to be tractor trailer accessible. If not, additional charges could apply. Someone MUST be available on the day of delivery to sign for the order. It will be off-loaded at the base of your driveway with a lift gate provided. You will be given a tracking number the day it ships so that you can coordinate a convenient time for delivery.
** Includes the residential grade Floridian, Carolina, Castle, Manhattan, Appalachian, Outback & Sierra styles, but does not include the Commercial grade materials. These latter styles are exempt from free shipping regardless of time zone.
Vinyl fence is also exempt from free shipping regardless of time zone.
No Shipping Days
Aluminum Fences Direct will be closed the following days in 2023. No orders will ship these days because the freight companies are not in operation either.
New Years – January 1st, Memorial Day – May 29th, Independence Day – July 3rd & 4 th, Labor Day – September 4th, Thanksgiving Day – November 24th and the day after Thanksgiving Day – Friday, November 24th, and Christmas day – December 25th .
Please note that we do not deliver to P.O. Box addresses.
On occasion, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these very rare cases, we will notify by email of the new ship and delivery times.
What to Expect
Orders on average take 1-2 weeks to be processed, picked, packed and shipped for residential black material. Commercial fence is shipping in about 2-3 weeks, plus another week for bronze or white.
All orders will ship via XPO Logistics or UPS (for smaller packages) and typically add another 2-3 business days in transit time.
A shipping confirmation will be sent to your email address. Please track your packages as Aluminum Fences Direct is not responsible for lost or stolen shipments.
If you do not receive your tracking email please contact (888) 830-2219 or via email at contact@aluminumfencesdirect.net. Please make sure to check your Spam/Junk Mail folder and add contact@aluminumfencesdirect.net to your safe list.
